Consumer
After the Wreck: A Plain-Spoken Guide to Insurance Claims in Michigan
You have the right to choose your repair shop. Here's what Jack's recommends in the first 48 hours.
After an accident, the calls start — adjusters, rental agencies, maybe a recommended shop you've never heard of. Jack's has handled insurance claims from Fort Street for about 25 years. Here's what we tell our neighbors.
In Michigan, you have the legal right to choose where your vehicle is repaired, regardless of which shop your insurance company suggests. Jack's is recognized by all insurance companies.
Step one: document everything. Photos of all angles, the other driver's information, and the police report number if law enforcement responded. Step two: call your insurer to open the claim — but hold off on authorizing repairs until you've had an inspection at a shop you trust.
At Jack's, we inspect for visible and hidden damage, write a thorough written estimate, and file supplements if teardown reveals additional problems. That's normal, not a red flag.
We waive deductibles on qualifying insurance claims. We accept all used car warranties and extended warranties. Rental cars are available while your vehicle is in for repair.
Because mechanical and collision work share one roof, we catch radiator, suspension, and alignment damage that body-only shops often miss. One shop, one coordinated repair.
The goal is simple: get your car back to safe, correct condition without unnecessary stress. Read the estimate. Ask questions. Sam's on the floor if you need him.